At Curious Creativities, we want you to be satisfied with your purchase. If you receive an eligible item that is damaged, defective, incorrect, or otherwise qualifies under this policy, you may request a return or refund within the applicable time frames below.
1. Return Period
Return requests must be submitted within 14 calendar days from the date you receive your order.
For example, if your order is delivered on September 21, 2026, you must contact us by October 5, 2026 to request a return.
Requests submitted after the 14-day return period may not be eligible for a return or refund.
2. Eligible Returns
Items may qualify for a return when:
- The item arrives damaged or defective.
- You receive an incorrect item.
- The item is materially different from the product description.
- The item qualifies for a return under applicable consumer protection requirements.
Returned products should be unused and in their original condition, packaging, and accessories where reasonably possible.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.
Please provide your order details and, where appropriate, clear photographs showing the condition of the item. This helps us review the issue and determine the appropriate resolution.
4. Return Request Process
To request a return, contact us at:
Email: [email protected]
Please include:
- Your name
- Order details
- Date of delivery
- Reason for the return
- Photos or other supporting information, if applicable
We will review your request and provide further instructions if the return is approved.
5. Return Shipping
Where a return is approved because an item was damaged, defective, or incorrectly supplied, Curious Creativities may provide appropriate instructions regarding the return.
For other eligible returns, return-related costs may be the customer’s responsibility unless applicable law requires otherwise.
6. Refund Processing
Once an approved return is received and reviewed, we will process the applicable refund within 7–10 business days.
The time required for the refund to appear may vary depending on the relevant processing institution or service provider.
7. Non-Eligible Returns
A return or refund may not be available where:
- The return request is submitted after the applicable return period.
- The item has been substantially used, damaged, altered, or mishandled after delivery.
- The product is returned without necessary components or accessories where those items were included with the order.
- The issue resulted from misuse or improper handling after delivery.
- The item does not meet the applicable conditions for return under this policy or applicable law.
8. Exchanges
If you receive an incorrect, damaged, or defective product, please contact us within 7 calendar days of delivery. Where an exchange is appropriate and available, we will provide instructions for the next steps.
9. Changes to Orders
If you need to make a change to an order, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or fulfillment.
10. Contact Us
For questions about returns, refunds, or exchanges, please contact:
Curious Creativities
Email: [email protected]