At Curious Creativities, we aim to make the order fulfillment process simple and convenient. This Shipping Policy explains how orders are prepared, processed, and delivered to our customers worldwide.
1. Order Processing
Orders are carefully reviewed and prepared after they are placed through our website. We take reasonable steps to ensure that products are properly packaged and ready for delivery.
Processing may include order verification, product preparation, packaging, and handover to the appropriate delivery service.
2. Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order. This may include:
- Full name
- Delivery address
- City and postal code
- Contact telephone number
- Any other information necessary for successful delivery
If incorrect or incomplete information is provided, please contact us as soon as possible so we can determine whether the order information can be updated before dispatch.
3. Order Confirmation
After placing an order, customers may receive an order confirmation containing relevant details about their purchase.
Please review the information carefully and contact us promptly if you notice an error in your order or delivery details.
4. Packaging
We take reasonable care when packaging products for shipment. Packaging methods may vary depending on the type, size, and nature of the products ordered.
Our goal is to help ensure that items are adequately protected during handling and transportation.
5. Delivery
Orders are handed over to appropriate delivery or shipping providers for transportation to the address supplied by the customer.
Delivery may require the recipient or another authorized person to be available to receive the package.
6. Delivery Issues
If an order arrives damaged, contains an incorrect item, or has another delivery-related issue, please contact us as soon as possible.
For damaged or incorrect items, please contact us within 7 calendar days of delivery and provide your order information along with photographs or other relevant details where appropriate.
7. Undeliverable Orders
If a package cannot be delivered because of an incorrect address, unavailable recipient, refusal of delivery, or another issue outside our control, additional steps may be required before the order can be delivered or otherwise resolved.
Customers should ensure that their delivery information is accurate and that appropriate arrangements are made to receive their order.
8. Order Tracking
Where tracking information is available for an order, it may be provided to the customer through the applicable communication method.
Tracking availability may vary depending on the delivery service used for a particular order.
9. Contact Us
If you have questions regarding your order or shipping, please contact us:
Curious Creativities
Email: [email protected]